Return & Refund Policy
At Kindivia™, we want every customer to feel confident when shopping with us. If something does not meet your expectations, our Return & Refund Policy explains the process for requesting a return, replacement, or refund.
1. Return Requirements
We provide a 30-day return period after the date your order is delivered.
To qualify for a return, items must meet the following conditions:
• The product must be in its original condition
• The item must be unused and in a resalable state
• Original packaging should be included when possible
• Proof of purchase or order information is required
Returns that do not meet these conditions may not be accepted.
2. Requesting A Return
To begin a return request, please contact our customer service team:
Email: service@kindivia.com
Please wait for return approval before sending any items back.
If your return request is accepted, we will provide the necessary return instructions and further details.
Please note:
• Items returned without prior authorization may not be processed
• Customers should keep return tracking information until the return has been completed
For any questions about your return, our support team is always available to assist you.
3. Damaged, Defective, Or Incorrect Orders
Please check your order carefully after delivery.
If your item arrives damaged, has a quality issue, or you receive the wrong product, contact us as soon as possible.
Please include relevant details and photos so our team can review the situation and provide an appropriate solution.
4. Items Not Eligible For Return
Some products may not be eligible for return, including:
• Personalized or customized items
• Products that have been used or altered
• Items without original packaging when required
• Gift cards
• Clearance or final sale products
• Certain personal-use products
If you are uncertain whether your item qualifies, please contact us before submitting your return request.
5. Exchanges
If you would like to receive a different item, the recommended process is:
-
Request a return for the original product
-
Complete the return process after approval
-
Place a new order for the replacement item
This helps ensure faster processing and availability of the desired product.
6. European Union Return Rights
For customers located in the European Union, eligible orders may qualify for a 14-day cancellation period according to applicable consumer protection regulations.
To qualify:
• The product must remain unused
• The item must be returned in its original condition
• Proof of purchase is required
This right applies in addition to our standard return policy where applicable.
7. Refund Process
After your returned item arrives and is inspected, we will send a confirmation regarding your refund status.
If approved:
• Refunds will be returned to the original payment method
• Processing may take up to 10 business days
• Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us at:
8. Return Instructions
Please contact Kindivia™ before sending any return package.
A return authorization and shipping instructions must be provided before items are mailed back.
Company Name:
Longyan Xinluo District Huizhi Future Network Technology Co., Ltd.
Customer Service Email:
service@kindivia.com
Thank you for choosing Kindivia™.
We appreciate your trust and are committed to making your shopping experience simple, transparent, and enjoyable.